We’re burnt out. We feel too much, get paid too little, and are always on the hook for delivering bigger, better results.
So, when we center our marketing strategies on empathy—the fine art of feeling more—we’ll invariably come up short. Fortunately, we have better options.
By trading empathy for inclusivity and capitalizing on first-party data, we can prioritize effectively, build lasting customer relationships, and deliver better results.
In this talk, you’ll learn:
• Why empathy as a gold standard—rather than diverse, accessible, inclusive marketing—is costing you your best customer relationships.
• How prioritizing strategic community-building over empathy improves both acquisition and retention in your email strategy.
• How the data you collect helps you uncenter yourself, control for bias, and use your email marketing to move the metrics that matter faster.